Companies often make the mistake of promoting their top employees to managerial positions without giving them managerial training. One of the biggest complaints is about managerial communications. A new manager, in general, hasn't had the chance to develop the skill of communicating effectively to their team.
Recently I heard about a problem at a hotel near where I live. The assistant manager, recently promoted, was called in by the manager. She had been working at the hotel for years, and the manager had only been there for a few months. He brought her in and gave her a pretty harsh critique on her communication skills with the other employees. He said that it is an area she will have to improve on if she wants to stay in that position.
She walked away upset, but acknowledged that her manager was right. She didn't know how to delegate, advise, or critique her team in a clear effective way that wouldn't upset anyone. Then she realized that she had no training in that area. She got promoted to her position for doing a great job. But no one taught her the necessary skill set for being a manager.
80% of problems at work are related to a breakdown in communication. Is your company providing the tools necessary to avoid those problems?
